Frequently Asked Questions
We're here to help.
Our most frequently asked questions with answers are all categorized below.
If you can't find what you're looking for, don't hesitate to contact us.
Click on any topic below to scroll to that section:
Fall 2024 Vaccination FAQs
Laboratory Testing FAQs
- Flu & Strep Testing FAQs
- RSV Testing FAQs
- UTI Testing FAQs
- General COVID-19 FAQs
- COVID-19 PCR Test FAQs
- COVID-19 Rapid Antibody Test FAQs
- COVID-19 Rapid Antigen Test FAQs
Vaccine FAQs
- COVID-19 Vaccine FAQs
- RSV Vaccine FAQs
- Influenza / Flu Vaccine FAQs
- Pneumococcal / Pneumonia Vaccine FAQs
- Hepatitis B Vaccine FAQs
Mobility FAQs
Fall 2024 Vaccination FAQs
The FDA is expected to review and possibly approve the new COVID-19 vaccine, which targets the KP.2 strain, on August 15th. If approved, it will likely be available at Kohll’s within 5-7 days after the approval.
There are three types of RSV (Respiratory Syncytial Virus) vaccines currently available:
- Abrysvo by Pfizer: This vaccine is approved for individuals aged 60 and older, and it is also specifically approved for pregnant mothers between 32 and 36 weeks of pregnancy to help protect newborns from RSV.
- Arexvy by GSK: This RSV vaccine is approved for individuals aged 60 and older, particularly those with chronic conditions that increase their risk of severe RSV disease.
- mResvia by Moderna: This is the latest RSV vaccine and uses mRNA technology. It is recommended for individuals aged 75 and older, those aged 60-75 with chronic conditions, but it is not approved for use during pregnancy.
You can walk into any Kohll’s location to be vaccinated. Signing up prior to your visit will save you wait time by processing your insurance in advance. We also offer vaccine administration at your home, employer office, or senior care centers, including assisted living facilities and skilled nursing facilities.
Flu & Strep Testing FAQs
Kohll’s Rx offers Rapid Flu and Strep Throat tests and can prescribe medications accordingly with no doctor’s appointment needed. From the time you get tested to the time that your medications are ready for you to pick-up at the pharmacy drive-thru, it will be as little as 30 to 60 minutes.
If you elect to do so, you can wait at our main parking lot (in front of the pharmacy) until your results are texted/called or until your medications are ready for you to pick-up at the pharmacy drive-thru in case your Flu or Strep Throat tests come back as POSITIVE.
The entire process from the time you get tested to the time your medications are ready for you at the pharmacy drive-thru can take as little as 30 to 60 minutes.
For Flu:
Positive test results – Influenza A or B antigen is detected; does not rule out co-infection with other pathogens.
Negative test results – No influenza A or B detected. Negative results are presumptive and do not preclude influenza viral infection.
For Strep Throat:
Positive test results – Strep antigen is detected; does not rule out co-infection with other pathogens.
Negative test results – No strep detected. Negative results are presumptive and do not preclude strep bacterial infection.
No, the insurance will not pay for the test, but if you need treatment based on your results, your insurance can cover the medications costs.
$85 will be due prior to specimen collection.
For in-person payments, cash is preferred.
RSV Testing FAQs
Respiratory syncytial (sin-SISH-uhl) virus, or RSV, is a common respiratory virus that usually causes mild, cold-like symptoms. Most people recover in a week or two, but RSV can be serious, especially for infants and older adults. RSV is the most common cause of bronchiolitis (inflammation of the small airways in the lung) and pneumonia (infection of the lungs) in children younger than 1 year of age in the United States.
A diagnostic test tells you if you have a current infection. At Kohll’s Rx, we use a nasopharyngeal swab.
Kohll’s Rx offers Rapid RSV testing with no doctor’s appointment needed with results in as little as 30 to 60 minutes.
If you elect to do so, you can wait, however, results will be texted to you.
What does it mean to be RSV positive?
A positive result means that you likely have an RSV infection. Infants, young children and older adults may need treatment in the hospital if they are having trouble breathing or have lost too much fluid and become dehydrated. Treatment may include oxygen and intravenous (IV) fluids.
Negative test results – No RSV detected. Negative results are presumptive and do not preclude RSV infection.
No, insurance will not pay for the test.
$85 will be due prior to specimen collection.
For in-person payments, cash is preferred.
UTI Testing FAQs
A urinary tract infection (UTI) is an infection in any part of the urinary system. The urinary system includes the kidneys, ureters, bladder and urethra. Most infections involve the lower urinary tract — the bladder and the urethra.
The test will consist of a urine collection, for adult females with acute, uncomplicated bacterial urinary tract infections.
Kohll’s Rx offers UTI testing with no doctor’s appointment needed with results in as little as 15 to 30 minutes.
If you elect to do so, you can wait at our main parking lot (in front of the pharmacy) until your results are texted/called or until your medications are ready for you to pick-up at the pharmacy drive-thru in case your UTI test come back as POSITIVE.
The entire process from the time you get tested to the time your medications are ready for you at the pharmacy drive-thru can take as little as 30 to 60 minutes.
If the diagnostic test is positive, as indicated by the presence of nitrites and leukocytes, treatment with antibiotic therapy will be initiated based on the relevant medical social history as well as consideration for contraindications and precautions as identified through assessment and screening.
If the diagnostic test is negative, you will be advised to consult your primary care provider or urgent/emergency case as clinically appropriate.
No, insurance will not pay for the test.
$98 will be due prior to specimen collection.
For in-person payments, cash is preferred.
General COVID-19 FAQs
- PCR (nasopharyngeal or saliva) Test: results provided within 48-72 hours.
- Rapid Antigen (nasopharyngeal) Test: results provided within the Same Day.
It all depends on your purpose behind getting tested, but here are some points:
- If you are symptomatic and looking for results on the same day, a Rapid Antigen test may be better suited for you. Rapid Antigen testing is more accurate at detecting the virus if you are symptomatic.
Rapid Antigen tests are available as (nasal or nasopharyngeal swabs)
- If you are asymptomatic or need the test for travelling (some countries require PCR), a PCR test may be a better option for you. PCR testing is more accurate at detecting the virus if the test is taken 72 hours after exposure.
PCR tests are available as (nasopharyngeal swabs or saliva tubes)
We are able to test people starting at school age (6 years old) and older.
It is highly recommended to schedule an appointment as we have a high demand. Please check the available dates and time slots for your preferred test on the testing appointment form. We will do our best to accommodate more.
If you are unable to make it to your appointment time and need to cancel it, either reply to the original email confirmation or submit your cancellation request on our contact page. To reschedule, please check the testing appointment form for available appointment times.
Consent of a legal parent or guardian is required for anyone younger than 18 years old.
If you have a question that isn't answered by these FAQs, please submit your question on our contact page. We will respond as soon as possible.
The most up-to-date information on COVID-19 is available at the Centers for Disease Control and Prevention website: https://www.cdc.gov/COVID19.
COVID-19 PCR Test FAQs
It is a molecular diagnostic test that can detect the genetic material of SARS-CoV-2, the virus that causes COVID-19. RNA, the genetic material, is generally detectable in specimens during the acute phase of infection. The sample will be collected through inserting a swab through the nose reaching to the back of your throats or through collecting about 5 mL of *saliva specimen.
*Note: if you choose to do the Saliva PCR, you should NOT eat or drink or use any oral products within 30 minutes of your test time.
Rapid Antigen tests detect antigens, which are pieces of proteins of the coronavirus. Rapid tests are not as sensitive as PCR tests in detecting an active infection. However, Rapid Antigen tests provide results faster than PCR.
PCR tests detect the coronavirus genetic material, and the PCR specimens have to be taken to a lab. PCR results come back typically within 48-72 hours.
It all depends on your purpose behind getting tested, but here are some points:
- If you are symptomatic and looking for results on the same day, a Rapid Antigen test may be better suited for you. Rapid Antigen testing is more accurate at detecting the virus if you are symptomatic.
Rapid Antigen tests are available as (nasal or nasopharyngeal swabs)
- If you are asymptomatic or need the test for travelling (some countries require PCR), a PCR test may be a better option for you. PCR testing is more accurate at detecting the virus if the test is taken 72 hours after exposure.
PCR tests are available as (nasopharyngeal swabs or saliva tubes)
Test results are reported as Positive or Negative.
Positive means the RNA of the actual virus was detected and you are presumptively infected with the virus and presumed to be contagious. Please contact your health care provider with the result. Laboratory test results should always be considered in the context of clinical observations and epidemiological data in making a final diagnosis and patient management decisions.
Negative means that no RNA from the virus was present in the specimen. However, a negative result does not rule out COVID-19 and should not be used as the sole basis for treatment or patient management decisions. If there has been a recent exposure or the presentation of clinical symptoms, re-testing should be considered.
We cannot guarantee that your insurance will pay. However, in our claims experience, as of today, insurances have been paying if you meet the above criteria. Although, you will be responsible for any uncovered amounts. Please provide your medical insurance card(s) to staff.
As of March 22, 2022, the HRSA COVID-19 Uninsured Program has stopped accepting claims for testing. The Federal Government will no longer pay for uninsured.
If you are getting tested for general screening purposes: full payment of $160 will be due prior to specimen collection.
For in-person payment, cash is preferred.
The cost for a PCR test is $160.
COVID-19 Rapid Antibody Test FAQs
This test will help assess if you have antibodies to the virus that causes COVID-19. Your blood sample will be tested for immunoglobulin (IgM & IgG). This test detects IgG and IgM antibodies that usually start developing within 14 to 21 days after infection. The blood sample will be obtained via fingerstick.
An antibody test may not show if you have a current COVID-19 infection because it can take 1–3 weeks after infection for your body to make antibodies. People with signs and symptoms who are suspected of COVID-19 may choose one of our diagnostic tests listed above.
If you have a positive antibody test result, it is possible that you have had recent or prior COVID-19 infection and that you have developed an antibody response (immunity) to the virus. However, there is also the small possibility that this test can give a positive result that is wrong (a false positive result).
If someone has mounted antibodies to the COVID-19 virus:
- IgM positive result indicates that the infection is recent or active, and you could still be infectious to others.
- IgG positive result indicates that the person has been infected with SARS-CoV-2, the virus that causes COVID-19, at some point in the past and presumed to have mounted a long-lasting immune response and recovered from the virus. *
- Both IgM and IgG positive results may indicate that the person is starting to build immunity but may not be fully recovered. *
* Please note that although these antibodies probably provide some immunity to the COVID-19 virus, there's currently not enough evidence to know how long the antibodies last or to what extent past infection with the virus helps protect you from getting another infection. Though rare, there are some confirmed and suspected cases of re-infection.
Whether you test positive or negative for COVID-19 on a viral or an antibody test, you still should take steps to protect yourself and others.
A negative test result means that the antibodies to the virus that causes COVID-19 were not found in your sample. However, it is possible for this test to give a negative result that is incorrect (false negative) in some people with COVID-19. A negative result may occur if you are tested early in your illness and your body hasn’t had time to produce antibodies to infection. This means that you could possibly still have COVID-19 even though the test is negative.
Results will be texted within 2 hours of your testing. Please note that we do not charge an administrative fee for same day result texting. We also kindly ask you to contact us in case you do not receive your result via text message on time.
We cannot guarantee that your insurance will pay. However, in our claims experience, as of today, insurances have been paying if you meet the above criteria. Although, you will be responsible for any uncovered amounts. Please provide your medical insurance card(s) to staff.
As of March 22, 2022, the HRSA COVID-19 Uninsured Program has stopped accepting claims for testing. The Federal Government will no longer pay for uninsured.
If you are getting tested for general screening purposes: full payment of $180 will be due prior to specimen collection.
For in-person payment, cash is preferred.
The cost for a Rapid Antibody test is $180.
No. This test is not yet approved or cleared by the United States FDA. When there are no FDA approved or cleared tests available, and other criteria are met, FDA can make tests available under an emergency access mechanism called an Emergency Use Authorization (EUA).
COVID-19 Rapid Antigen Test FAQs
It is a test that can detect proteins of the SARS-CoV-2 virus, the virus that causes COVID-19, in nasopharyngeal swabs from patients with signs and symptoms who are suspected of COVID-19. A positive Antigen test indicates that a person has an active infection.
Rapid Antigen tests detect antigens, which are pieces of proteins of the coronavirus. Rapid tests are not as sensitive as PCR tests in detecting an active infection. However, Rapid Antigen tests provide results faster than PCR.
PCR tests detect the coronavirus genetic material, and the PCR specimens have to be taken to a lab. PCR results come back typically within 48-72 hours.
It all depends on your purpose behind getting tested, but here are some points:
- If you are symptomatic and looking for results on the same day, a Rapid Antigen test may be better suited for you. Rapid Antigen testing is more accurate at detecting the virus if you are symptomatic.
Rapid Antigen tests are available as (nasal or nasopharyngeal swabs)
- If you are asymptomatic or need the test for travelling (some countries require PCR), a PCR test may be a better option for you. PCR testing is more accurate at detecting the virus if the test is taken 72 hours after exposure.
PCR tests are available as (nasopharyngeal swabs or saliva tubes)
Results are for the identification of SARS-CoV-2 nucleocapsid antigen. This antigen is generally detectable in upper respiratory samples during the acute phase of infection.
Positive results indicate the presence of viral antigens, but clinical correlation with patient history and other diagnostic information is necessary to determine infection status. Positive results do not rule out bacterial infection or co-infection with other viruses.
Negative results should be treated as presumptive, do not rule out SARS-CoV-2 infection and should not be used as the sole basis for treatment or patient management decisions, including infection control decisions. Negative results should be considered in the context of a patient’s recent exposures, history and the presence of clinical signs and symptoms consistent with COVID-19, and confirmed with a PCR test, if necessary, for patient management.
Results will be texted within 2 hours of your testing. Please note that we do not charge an administrative fee for same day result texting. We also kindly ask you to contact us in case you do not receive your result via text message on time.
We cannot guarantee that your insurance will pay. However, in our claims experience, as of today, insurances have been paying if you meet the above criteria. Although, you will be responsible for any uncovered amounts. Please provide your medical insurance card(s) to staff.
As of March 22, 2022, the HRSA COVID-19 Uninsured Program has stopped accepting claims for testing. The Federal Government will no longer pay for uninsured.
If you are getting tested for general screening purposes: full payment of $105 will be due prior to specimen collection.
For in-person payment, cash is preferred.
No. This test is not yet approved or cleared by the United States FDA. When there are no FDA approved or cleared tests available, and other criteria are met, FDA can make tests available under an emergency access mechanism called an Emergency Use Authorization (EUA).
COVID-19 Vaccine FAQs
- Everyone 5 years old and older should get 1 dose of the updated monovalent COVID-19 vaccine, regardless of if they have received any original vaccines or not, as long as it has been 2 months since their last dose.
- Individuals who are between 6 months old and 4 years old should also receive an updated monovalent vaccine, but the number of doses and timing depends on the original COVID-19 vaccine received.
- Children 6 months to 4 years who have not received any COVID-19 vaccinations should get 3 doses of the updated Pfizer-BioNTech vaccine, with 3-8 weeks between the 1st and 2nd dose and at least 8 weeks between the 2nd and 3rd dose or 2 doses of the Moderna vaccine, with 4-8 weeks between doses.
- Children 6 months to 4 years who previously received Pfizer-BioNTech vaccines should get at least 1 updated Pfizer-BioNTech vaccine. If the patient received 2 or 3 doses of the original Pfizer-BioNTech COVID-19 vaccine, they should get 1 updated Pfizer-BioNTech vaccine. If they received 1 dose of the original Pfizer-BioNTech COVID-19 vaccine, they should get 2 updated Pfizer-BioNTech vaccines.
- Children 6 months to 4 years who previously received 1 or 2 original Moderna vaccines should get 1 additional updated Moderna vaccine.
It is still recommended to get the updated vaccine, as you can be reinfected with COVID-19, but it is recommended that you wait at least 3 months from the time your symptoms started or when you first tested positive if you did not have any symptoms.
The COVID-19 vaccines work well, but as time goes on, public health experts have noticed that protection declines over time, so vaccine recommendations are updated. The new monovalent vaccine was formulated to specifically target the Omicron variant.
No, the COVID-19 vaccines do not use the live virus that causes COVID-19. The vaccine uses a harmless piece of spike protein to teach the body how to fight the virus. The body is able to get rid of the harmless spike protein within a few days of vaccination.
Individuals may experience side effects, such as pain, redness, or swelling at the injection site, tiredness, headache, muscle pain, chills, fever, and nausea after vaccination. Serious side effects are very rare, but they may occur.
Yes, you can get your COVID-19 vaccine at the same visit you get other vaccines, including the flu vaccine.
- Pfizer-BioNTech and Moderna all have COVID-19 vaccines available. The new COVID-19 vaccines are monovalent and offer protection against the variants that are responsible for most of the infections and hospitalizations. The previous bivalent formulations are no longer authorized for use.
- Novavax also has a monovalent vaccine, but it is not FDA and CDC approved at this time. When this vaccine is approved, Kohll’s Rx will also carry this vaccine.
This vaccine is covered by most insurance plans. We will verify any out-of-pocket expenses at the time of appointment.
RSV Vaccine FAQs
RSV is a virus, respiratory syncytial virus, that causes a lower respiratory tract infection. This virus is common and usually causes mild, cold like symptoms. RSV can affect people of all ages, but it is especially serious for infants and older adults.
RSV typically infects people in the fall and winter, much like the flu.
- Adults 60 years and older may receive a single dose of RSV vaccine.
- Abrysvo, the RSV vaccine made by Pfizer, is also FDA approved for pregnant individuals between 32 and 36 weeks pregnant. However, we cannot administer this vaccine to this population at this time because the ACIP has not approved it for pregnant individuals yet, but it is anticipated that the ACIP will be discussed further at the ACIP meeting in October.
Some side effects of the RSV vaccine include pain, redness, and swelling at the injection site, tiredness, fever, headache, nausea, diarrhea, and muscle or joint pain. Serious side effects may occur, but they are very rare.
There are currently two RSV vaccines on the market: Abrysvo (Pfizer) and Arexvy (GSK). These vaccines have similar efficacies and similar side effects, but Arexvy is more likely to cause injection site reactions due to the makeup of the vaccine. Both vaccines are generally well tolerated.
- If you have Medicare, the vaccine will be fully covered with no out of pocket expense.
- The vaccine is also fully covered by most commercial insurance plans. We will verify any out-of-pocket expenses at the time of appointment.
Influenza / Flu Vaccine FAQs
The flu (influenza) is a potentially serious disease that can lead to hospitalizations or even death. The flu can affect people differently and some people may only have a few days of feeling under the weather, while others may have more serious illness. Getting the flu vaccine is the best way to protect yourself against the flu, as it has been shown to reduce the severity of illness associated with the flu.
Everyone 6 months old and older should get a flu vaccine each season, with a few rare exceptions.
Exceptions: people who have had a severe allergic reaction to the flu vaccine before or people with a severe, life-threatening allergic reaction to any ingredient (other than eggs) in the flu vaccine should not receive a flu vaccine.
- In general, we recommend getting your flu vaccine in September or October, to allow protection through the end of flu season. The protection from the flu vaccine decreases over time, so if you get your vaccine too early, you may not be completely protected towards the end of flu season.
- If you are only able to get vaccinated early (July, August) we still recommend you get vaccinated.
- All influenza vaccines are quadrivalent. The available vaccines include:
- Flumist: live/attenuated nasal vaccine
- Flucelvax and Flublok: cell-based/recombinant vaccines
- Afluria, Fluarix, Flulaval, and Fluzone: standard quadrivalent vaccines
- Fluad and Fluzone HD: high-dose (adjuvanted) vaccines
- Most children and adults should get a standard quadrivalent vaccine and adults 65 years old and older should get high-dose vaccine. Cell-based/recombinant may be used for individuals with egg allergies and the nasal vaccine may be given to patients who would not get vaccinated otherwise due to a fear of needles.
No, it takes about 2 weeks after vaccination for the antibodies to develop in the body and provide protection against influenza viruses.
No, the vaccine cannot cause flu illness. Flu shots are either made with flu vaccine viruses that have been killed (inactivated) and are therefore not infectious or with proteins from a flu virus which are harmless and cannot infect you with the flu.
No, the vaccine cannot cause flu illness. Flu shots are either made with flu vaccine viruses that have been killed (inactivated) and are therefore not infectious or with proteins from a flu virus which are harmless and cannot infect you with the flu.
- If you have Medicare, the vaccine will be fully covered with no out of pocket expense.
- The vaccine is also fully covered by most commercial insurance plans. We will verify any out-of-pocket expenses at the time of appointment.
Pneumococcal / Pneumonia Vaccine FAQs
- Pneumococcal conjugate vaccines:
- Prevnar 13 (PCV13): helps protect against 13 types of pneumococcal bacteria
- Vaxneuvance (PCV15): helps protect against 15 types of pneumococcal bacteria
- Prevnar 20 (PCV20): helps protect against 20 types of pneumococcal bacteria
- Pneumococcal polysaccharide vaccine:
- Pneumovax 23 (PPSV23): helps protect against 23 types of pneumococcal bacteria
- If you are over the age of 65 and did not receive a pneumococcal vaccine as an adult, you should receive Prevnar 20.
- If you are an adult over the age of 65 who received both Prevnar 13 and Pneumovax 23, you do not need any additional pneumococcal vaccines.
- If you are an adult over the age 65 and you received Prevnar 13 as an adult, you should get the Pneumovax 23 vaccine.
- If you are an adult over the age 65 and you received Pneumovax 23 as an adult, you should get the Prevnar 20 vaccine.
The CDC recommends pneumococcal vaccination for adults aged 19-64 with certain medical conditions. If you think you might qualify, ask a pharmacist at Kohll’s and they will be happy to help.
Unlike other pneumococcal vaccines, Prevnar 20 only requires one dose to be fully vaccinated. Depending on what pneumococcal vaccine you have received in the past, one dose of Prevnar 20 may be recommended.
- If you have Medicare, the vaccine will be fully covered with no out of pocket expense.
- The vaccine is also fully covered by most commercial insurance plans. We will verify any out-of-pocket expenses at the time of appointment.
Hepatitis B Vaccine FAQs
Hepatitis B is a disease caused by the hepatitis B virus (HBV). HBV attacks the liver and can cause a lifelong infection, cirrhosis (scarring) of the liver, liver cancer, liver failure, and death.
Hepatitis B is transmitted through bodily fluids, including blood. Infection can occur from sexual contact and sharing needles and syringes with someone who is infected with the HBV. Hepatitis B can also be transmitted from mother to baby during birth, if the mother is infected with HBV. The best way to prevent getting infected with HBV is to get vaccinated. Hepatitis B vaccines are safe and effective.
- All adults aged 19 to 59 years old should get vaccinated for hepatitis B.
- Adults 60 years old and older may receive a hepatitis B vaccine, if they have certain risk factors.
This is a 3-dose series. After your first does, you will need your second dose in 1 month and then your 3rd dose 6 month after your 2nd dose.
Recombinant hepatitis B vaccines:
- Engerix-B
- Recombicax HB
- HEPLISAV-B (adjuvanted)
- Prehevbrio—this vaccine was recently approved and contains 3 antigens.
Injection site reactions, including redness, pain, and swelling may occur after the hepatitis B vaccine. Fever and vomiting may also occur.
Most commercial insurance plans cover this vaccine, but there may be a copay. We will verify any out-of-pocket expenses at the time of appointment.
Mobility FAQs
You will need to obtain a prescription from your provider for the requested mobility device, once obtained it can be faxed to 402-408-1085 or dropped off at Kohll's Rx in Millard. Along with the prescription, insurance information will need to be obtained in order for us to follow the correct steps as each insurance is different when it comes to their requirements. Once this is obtained by the mobility team you will be contacted for further information.
To get insurance to cover your mobility equipment, your insurance provider must determine that you meet their criteria for”medical necessity” of the requested equipment. This means that you must have a condition that requires the equipment to prevent, diagnose, or treat an illness, injury, contrition, disease, or its symptoms. Coverage varies on the policy that you hold, that policy will determine if it is 100% covered or if you will owe a percentage of the equipment. Most equipment is covered by insurance plans when the appropriate documentation is submitted and approved.
Kohll's Rx accepts most major funding sources and health plans. Kohll's Rx is responsible for contacting the health plan to determine if we are in network with your plan.
Please know that due to insurance requirements, the process to obtain mobility equipment can take time. The time frame can take 2-3 months taking into consideration all the documentation that has to be collected from your physician, therapist, and the time the insurance company takes to review the documentation that was submitted for authorization. This is a rough estimated time frame and can vary based on the factors that are out of Kohll's Pharmacy control. For basic standard wheelchairs the time frame can take up to a month, as insurance companies do not require as much documentation for a basic standard wheelchair. All insurance companies require documentation to determine coverage, there are no exceptions.
No, we can not dispense the mobility equipment until all documentation has been completed and approved.
If you are going through insurance and would like to upgrade, you will need to speak to one of our mobility team members for additional information. If you would like to purchase a mobility device out of pocket, you can stop in anytime at any of our five convenient locations.
Kohll's Rx will assist with any future needs or services to your equipment. If the item was paid out of pocket, any service done to the equipment will be an out of pocket cost. If the item was covered by your insurance, documentation will have to be collected and an approval will need to be obtained by the insurance in order to complete any repairs or services to your equipment. You can contact our repair team at 402-408-1990 to make an appointment or contact us via our online contact form.