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In the realm of healthcare, catering to the unique needs of the developmentally disabled (DD) demands a level of understanding and commitment that goes beyond the ordinary. Kohll's has been a steadfast partner in this endeavor, making a profound impact on the lives of clients in skilled nursing, rehab, mental health, DD, independent living, and assisted living facilities. To shed light on this valuable collaboration, we spoke with Dianna Kazcor, a seasoned nurse with a rich background, currently serving developmentally disabled at OMNI.
Dianna: I've been working with Kohll's since 2011.
Dianna: Absolutely. Kohll's has demonstrated a deep understanding of pharmacy services tailored for developmentally disabled clients.
Dianna: Kohll's responsiveness is unparalleled. They promptly update Medication Administration Records (MAR) in the Therap chart and handle refill requests swiftly. Having dedicated staff for DD clients ensures exceptionally prompt service.
Dianna: Person-to-person service is a game-changer. While other pharmacies rely on phone and email communication, Kohll’s takes it a step further. Since they’re so experienced with developmentally disabled clients, they’re good at recognizing potential problems before they become an issue. Additionally, they visit DD agencies to administer vaccinations and actively participate in medication disposal as needed.
Dianna: Kohll's goes beyond transactional relationships. They engage DD agency staff, seeking feedback during informal lunches to continuously improve their service. It’s truly a high quality healthcare team when working with Kohll’s to best serve the developmentally disabled
Dianna: Kohll’s, a cherished family-owned pharmacy in Omaha, is deeply ingrained in the community. Their commitment was evident during the challenges of 2020 when the owner, David Kohll, personally ensured a customer received a Covid card promptly, even racing to the pharmacy parking lot during the height of pandemic restrictions.
In the intricate tapestry of healthcare, Kohll's stands out as a beacon of compassion, proving that a pharmacy can be more than a dispenser of medications—it can be a partner in care, a responsive ally, and a trusted member of the healthcare team. For the developmentally disabled community, Kohll's is not just a pharmacy; they are a companion on the journey to wellness and improved quality of life.
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